About - CSC Services

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Common Service Centres (CSC) scheme is one of the mission mode projects under the Digital India Programme.
CSCs are the access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, education and agriculture services, apart from host of B2C services to citizens in rural and remote areas of the country.
It is a pan-India network catering to regional, geographic, linguistic and cultural diversity of the country, thus enabling the Government’s mandate of a socially, financially and digitally inclusive society.
The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale.

The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills.In addition to the universe of G2C services, the CSC Guidelines envisage a wide variety of content and services that could be offered as listed below:

  • Agriculture Services (Agriculture, Horticulture, Sericulture, Animal Husbandry, Fisheries, Veterinary)
  • Education & Training Services (School, College, Vocational Education, Employment, etc.)
  • Health Services (Telemedicine, Health Check-ups, Medicines)
  • Rural Banking & Insurance Services (Micro-credit, Loans, Insurance)
  • Entertainment Services (Movies, Television)
  • Utility Services (Bill Payments, Online bookings)
  • Commercial Services (DTP, Printing, Internet Browsing, Village level BPO).
The Scheme creates a conducive environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the government in development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation in the entire State.

CSC Online Monitoring Tool

The four key applications developed and currently implemented which form part of the CSC monitoring solution include:

  • CSC SMART Solution: This application tracks CSC roll out progress at block level up to the stage CSCs are finally commissioned. The application tracks CSCs over stages, such as selection of SCAs, selection of CSC locations, identification of VLEs, setting up IT infrastructure, Internet connectivity, commissioning, final certification of CSCs, the system also tracks status of BSNL connectivity at various CSC and provides useful performance information of CSCs.
  • CSC Online Monitoring Solution: Post CSCs are commissioned; the online monitoring tool helps in registration of CSC IT terminals and tracks uptime of IT terminals. Each CSC PC is required to install and register online monitoring tool. The online registration process serves a proof of availability of CSC IT terminals as validated by their unique machine ID (Mac ID) and internet availability for delivering digital services.
  • CSC Online Dashboard: This tool provides executive MIS on registration and uptime status of CSCs on Pan India basis and tracks the performance of CSCs, SCAs and States based on uptime logs generated and disseminated by the online monitoring tool.
  • CSC Connect: CSC Connect is a facility available to various Service Access Provider (SAP) Portals to allow CSCs to login into their portals using their unique CSC ID / password combination defined under CSC Online Monitoring System. This facility would save CSC the trouble of registering their profiles and remembering their IDs and password with multiple SAPs. The CSC Connect mechanism would make it possible for CSCs using their unique CSC ID / Password to gain access to the SAP Portal and will also help DIT to measure the usage of services of various SAP sites at various CSCs.
The solution currently serves the following purpose

  • Provides unique identification of a CSC based on their geography
  • Maintains a centralized database of CSCs, VLE with their addresses, email and contact details.
  • Enables online registration status of CSCs
  • Reckons uptime performance of CSCs which have been registered online on a daily basis
  • Maintains uptime Performance of a CSC, SCA and States based on CSC performance in their respective territories
  • Provides role based access to all the stakeholders based on their privilege geographic usage
  • Provides single waterfall view of CSCs from Pan India-State- District-Block to the ultimate CSC
  • Enables recording of BSNL connectivity status at each of the CSCs
Ministry of Electronics & Information Technology
The Ministry of Electronics and Information Technology is a full-fledged ministry under the Union Government. It was formed after bifurcation of Department of Electronics & Information Technology from the Ministry of Communications & Information Technology in 2016.

e-Development of India as the engine for transition into a developed nation and an empowered society.
For more information please click here Ministry of Electronics & Information Technology
CSC 2.0 Scheme
Based on the assessment of CSC scheme, the Government launched the CSC 2.0 scheme in 2015 to expand the outreach of CSCs to all Gram Panchayats across the country.
Under CSC 2.0 scheme, at least one CSC will be set up in each of the 2.5 lakh GPs across the country by 2019. CSCs functioning under the existing scheme will also be strengthened and integrated with additional 1.5 lakh CSCs across the country.
CSC 2.0 scheme would consolidate service delivery through a universal technology platform, thereby making e-services, particularly G2C services accessible to citizens anywhere in the country.

    Key Features of CSC 2.0 scheme
  • A self-sustaining network of 2.5 lakh CSCs in Gram Panchayats
  • Large bouquet of e-services through a single delivery platform
  • Standardization of services and capacity building of stakeholders
  • Localised Help Desk support
  • Sustainability of VLEs through maximum commission sharing
  • Encouraging more women as VLEs
CSC e-Governance Services India Limited
CSC e-Governance Services India Limited, a Special Purpose Vehicle, has been set up by the Ministry of Electronics & IT under the Companies Act, 1956 to oversee implementation of the CSC scheme. CSC SPV provides a centralized collaborative framework for delivery of services to citizens through CSCs, besides ensuring systemic viability and sustainability of the Scheme.

Vision of CSC SPV
To develop CSCs as a reliable and ubiquitous IT-enabled network of citizen service points connecting local population with government departments, business establishments, banks, insurance companies and educational institutions, with an impact on primary, secondary and tertiary sectors of the country’s economy.
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